Less intimidating cybersecurity

The mission
Redesign Senteon's website into a company showcasing experience towards their user group.
Role
UX/UI Designer, Freelance

I led the redesign of Senteon.co's website.
Context
Senteon.co
Timeframe
‍3 months

The challenge

Implementing cybersecurity is a daunting task for small businesses. Senteon is a cybersecurity startup targeted towards small churches and dental practices.

Senteon came to me asking for a personable website to help understanding their product for small churches and dental practices easy.

Delivered iterative prototypes and high-fidelity screens
Collaborated with frontend engineer to ensure proper installation.
Problem
Senteon.co needed a website that clearly represented their product offering to clients.
Solution
Senteon.co’s new website gives users a welcoming introduction to learn about their products.
Language, visuals, and colors were tailored to give off friendly charms while maintaining a high level of professionalism.
Illustrations and imagery to add friendliness.
Enacted a comprehensive style guide for seamless and consistent future application.
Focused on clear product differentiation and Senteon's goals as a company.

What we do

Our clients

Partnership program

Our Clients - All Services

Impacts
Business impacts
  • 12% increase in conversions for product inquiry within six weeks post-launch.
    Design impacts
    • Updated Senteon's branding to be consistent for their focused clientele.
    • Developed UI style-guide for company handoff to ensure that the website aligns with a consistent and cohesive  brand.

    How might a website lower the barrier to implementing cybersecurity?

    Senteon Website Redesign

    Senteon was in need of an updated user interface for their website that better represented their brand and values.

    CONTEXT

    Freelance

    Outdated and hard to read

    The current website was very wordy and inaccurately reflected their message. Through a content audit, it was evident there were too many words, cybersecurity jargon, and too many outdated pages.

    Large blocks of text without imagery makes the website hard to process information.
    Jargon like "OEM white label" and "system hardening" makes the solution feel out-of-touch for novice security users.
    Using harsh language like "sue" makes cybersecurity feel intimidating for new users.

    What do small businesses struggle with?

    I did a comparable analysis of cybersecurity websites that catered to small businesses and churches. I also looked at websites that are tailored to niche areas to understand how they display their content.

    1.
    Clear examples broke down hard to understand concepts.
    2.
    Testimonies gave a personal feel to the website.
    3.
    Images of real people were common amongst cybersecurity websites.
    4.
    Hopeful and positive language gave clear why's and how's of the product.
    An affinity diagram of initial findings

    How can the website solve the users' problems?

    I created a proto-persona based on research provided by Senteon. From this, I began reworking the website's hiearchy.

    Protopersona

    User journey

    The user wants cybersecurity, but feels incredibly confused with the sea of jargon and options. They need something simple, relatable, and now.

    Finding cybersecurity solutions easier

    Using what I discovered from my research, I created a sitemap with the intention to elevate the answer to the user's main pain points:

    • What does this do?
    • How does this apply to me?
    • What makes this company and solution different?

    Site map

    Medium fidelity designs

    Final Design

    The website delivers a user-friendly experience that makes cybersecurity less intimidating through intuitive UX design, engaging visuals, and approachable language.

    What we do

    Our clients

    Partnership program

    Our Clients - All Services

    Thanks for checking out my work! Let’s design something amazing together.
    Emily Zaretzky